IT Support Fundamentals

Glenn E. Weadock (MDAA, MCAAA, MCT, MCSE, MCSA, MCITP, A+, Security+) is the president of Independent Software Inc., which he founded in 1982 after graduating from Stanford University's engineering school. ISI provides expert witness, consulting, and training services in the IT field with a focus on operating systems and networking technologies. Glenn is the author of 18 commercial books on topics such as Windows clients and servers, Microsoft certification, website design, troubleshooting, and ... moreclient/server networking, for publishers including McGraw-Hill, Wiley, Sybex, and the famous Dummies series. Glenn has developed seminars and video courses for Data-Tech Institute, Global Knowledge, and O’Reilly Media; co-authored two Microsoft Official Curriculum (MOC) courses on Windows Server 2008; and has taught PC and network troubleshooting, design, and support to tens of thousands of students in the US, UK, Canada, and Southeast Asia. Glenn advised the U.S. Justice Department in the Microsoft antitrust case, and has been an expert witness in patent cases involving companies such as IBM, Amazon, Facebook, Instagram, Disney, and LendingTree. He has a Bachelor of Science in Engineering With Distinction, from Stanford University, where he was elected to the Phi Beta Kappa and Tau Beta Pi honor societies. In his spare time, Glenn enjoys hiking, reading, and music.

Vlad is an Office 365 consultant helping organizations get the most out their Microsoft 365 Digital Workplace. IT Professional at heart, Vlad focuses on helping administrators deploy, manage, automate, and configure governance across services such as SharePoint, OneDrive for Business, and Microsoft Teams. As an author, Microsoft Certified Trainer and recognized international speaker, Vlad has helped over a million IT Professionals and end-users across the globe to better understand and to ge... moret the most out of Office 365 and the greater Microsoft 365 platform. Vlad is the author of three SharePoint books published by Apress and over 25 courses on Pluralsight covering Microsoft 365, Azure, and the Power Platform.

Daniel Lachance, CompTIA Security+, CompTIA A+®, CompTIA Network+®, CompTIA Server+, CompTIA Cloud Essentials, MCITP, MCTS, MCSA, is the owner of Lachance IT Consulting Inc. He is the author of the CompTIA Server+ Certification All-in-One Exam Guide, CompTIA Cloud Essentials Certification Study Guide, and co-author of CompTIA Security+ Certification Practice Exams. Mr. Lachance is an experienced trainer having delivered IT training in Canada and the Caribbean since the 1990s on topics ranging f... morerom various Microsoft products including Visual Basic, Hyper-V and System Center Configuration Manager, as well as other products including UNIX, Linux, Novell and IBM Notes, and Domino. Dan has further experience with Microsoft Azure, Amazon Web Services, Google G Suite, and Linux.